Although the operator only uses the most modern technology, it cannot be ruled out that dizziness, cramps, blackouts, nausea, visual disturbances, eye pain, orientation and consciousness disturbances, headaches and even epileptic seizures may occur when using the VIRTUAL ARENA. If you have been diagnosed with any of the above conditions, you are advised not to use the VIRTUAL ARENA. If you experience any of the above symptoms while using the VIRTUAL ARENA, you are strongly advised to stop using it immediately. The operator’s employees are authorised to immediately interrupt or prevent further use at the first sign of the above-mentioned adverse effects.

The VIRTUAL ARENA is not recommended for the following groups of people:

women in an advanced stage of pregnancy, people with heart conditions, people with serious illnesses, people with severe mental illnesses, people prone to seizures and epilepsy, people who are physically and/or mentally sensitive to rapid image sequences, rapid movements or electrical fields. The operator also reserves the right to exclude individuals from use in individual cases. This is particularly the case if:

• persons are under the influence of alcohol or other mind-altering substances,
• persons behave in a disturbingly loud manner despite repeated warnings and thus disturb other customers,
• persons behave aggressively, xenophobically, provocatively or in any other inappropriate manner towards staff or other guests.

In the cases described, there will be no refund or partial refund due to limited or non-use.

If one or more of the above restrictions apply, the user must inform the operator’s employees of this before the start of the game or at the time of booking. The same applies to known phobias or other problems, such as a fear of heights.

Use of the services of the VIRTUAL ARENA is at the user’s own risk. If the services are used by minors, an adult must be present. Ideally, this should be a parent or guardian who acknowledges the safety instructions by providing written confirmation to the operator. In this way, the adult assumes full responsibility for use of the services at their own risk.

The operator reminds all parents and group supervisors to carefully fulfil their supervisory duties, as we cannot release you from them. In this context, supervisors and parents are also responsible for any damage caused by those they are supervising.

1. The following conditions apply to the use of the VIRTUAL ARENA:
   • The VIRTUAL ARENA is restricted to users who are eighteen (18) years or older. By using the services, users assure and guarantee the operator that:
   • they are at least eighteen (18) years old;
   • they have read and understood the terms of this agreement and agree to be bound by the terms of this agreement;
   • if you are entering into this agreement on behalf of your employer, you are legally authorised to enter into this agreement by your employer and have the authority to bind your employer to this agreement
   • Your use of the Services does not violate any law, rule or regulation applicable to you or your employer, or any terms, conditions or requirements posted by any Third Party Service (as defined below). Certain features of the Services may, where indicated, be subject to age and/or other eligibility requirements and restrictions. If you are a user under eighteen (18) years of age or are not yet of legal age in your country, please review this Agreement with a parent or legal guardian. Your parent or legal guardian should agree to this Agreement on your behalf, and all users under eighteen (18) years of age or under the age of majority are advised to use parental discretion.
2. When using the VIRTUAL ARENA, these rules must be strictly adhered to:
   • Virtual obstacles must never be crossed and should not be touched if possible. In the event of unintentional non-compliance, points may be lost. In the event of intentional non-compliance, the player may be removed from the arena.
   • Keep an arm’s length between yourself and virtual obstacles and other players at all times.
   • Virtual spatial boundaries must be observed at all times.
   • Leaning, propping, etc. on virtual (i.e. not physically present) objects must be avoided at all costs.
   • If you feel unwell, nauseous or dizzy, take off the VR headset immediately and contact the specialist staff immediately.
   • Avoid very fast movements if possible. We recommend walking at a fast pace rather than running.
   • Before crossing virtual doors, intersections or corners, be sure to slow down and proceed with caution.
   • Do not stretch out your arms in the immediate (virtual) vicinity of other players. Try not to touch other players.
   • Approach other players carefully, avoid scaring them. If a player’s virtual avatar loses all three hearts, they must carefully return to their personal safety zone and may not influence other players. Non-compliance can result in the loss of points. Multiple non-compliance can result in expulsion.
   • Players will be charged for any wilful damage to VR hardware resulting from non-compliance with the above rules.